Worm Gear recall gone wrong..

OidusR

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Hi! My name is Oidus, and I’m from Europe. I currently own two FL5 - long story.

Today I went with one of them to my local Honda dealership for a worm gear recall. I arrived in the morning and spent about four hours there while the whole unit was replaced. Around noon everything was done, hands shaken, car picked up.

On the way home, at about 70 mph, I suddenly felt the steering wheel start to vibrate. I pulled over to check. The left wheel was fine, but the right one — holy crap — the entire rim was scratched and spot-painted in black gloss. My car had been pristine, wheels included. Or at least, it was.

I drove back the thirty miles to the dealership and told the boss that this wasn’t my wheel. He claimed it was and that the damage must have happened during a short test drive. I wasn’t buying it. I called the police immediately. Within two minutes, the dealership instantly offered me a new wheel taken from one of the showroom Type-Rs — no apology, nothing. It felt deliberate, not like an innocent mistake. Car is at the dealership at the moment. Got another one to drive home. Tomorrow afternoon everything is supposed to be fixed - we’ll see. I will post an update.

I hate dealerships. Each one here is bad. Like “please do not wash the car” - car washed. “No test drives” - test drive done and on the invoice. I am losing faith in people. Only reason to be at the dealership is the warranty.

Luckily, I had photos and video from that morning showing my car and wheels in perfect condition. My advice: always take pictures and videos before leaving your car at a dealership. Stay safe.
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OidusR

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Update: got the car back. Brand new wheel installed. No other damage.

Other problem occured - starting from about 70mph I feel strong vibrations on the steering wheel. Car drives perfectly straight, steering wheel is straight, no other symptoms. I have bad feeling this has something to do with the worm gear recall. Have somebody experienced similar issue?
 

madbikes

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Re-balance your tires and try again.

Normally, changing the steering rack does not affect the balance of your tires. My steering rack was defective shortly after the recall (USDM is re-grease only). A new updated rack was replaced, but car drove just like you described.
 

MooMoo

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Although there are some people that have complained about this after the recall, since they just gave you a new wheel I think it could be a balancing issue
 
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OidusR

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Update: i went to very professional tire service. The front wheels were not torqued properly. They were also not balanced (-15 grams). Honda representative lied once again about balancing the wheels.

Still, it didn’t help, vibrations are still there. Once again to the tire shop. Wheels changed front to back. No vibrations. Once again to the shop - tire unmounted from the wheel, checked - and .. it seems that they managed to damage the tire by mounting it in a wrong way. It cannot be fixed. Pity, new michelin straight to the bin.

So once again. Lies lies lies.. wheel damaged, tire damaged, wheeld not torqued, wheels not balanced. I also found some black spray rests on the front bumper, probably done when they tried to hide the scratches. Thank god for the ceramics, it went away in a second.
 


Bandit_TypeR

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Update: i went to very professional tire service. The front wheels were not torqued properly. They were also not balanced (-15 grams). Honda representative lied once again about balancing the wheels.

Still, it didn’t help, vibrations are still there. Once again to the tire shop. Wheels changed front to back. No vibrations. Once again to the shop - tire unmounted from the wheel, checked - and .. it seems that they managed to damage the tire by mounting it in a wrong way. It cannot be fixed. Pity, new michelin straight to the bin.

So once again. Lies lies lies.. wheel damaged, tire damaged, wheeld not torqued, wheels not balanced. I also found some black spray rests on the front bumper, probably done when they tried to hide the scratches. Thank god for the ceramics, it went away in a second.
Sorry to hear this story. Brutal experience. Fortunately, in the end the problems have been corrected so you can enjoy the car. Obviously, you have another problem as to where to take your car for future service.
 

TypeRD

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Hopefully you don’t need to go back to that dealership for service/ warranty reasons anymore.
 

NeRO_CTR

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Sorry to hear your issues. The dealership bent and scratched my rims. I'm still waiting to get those issues resolved.
 

jcfishel

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just curious. When they replaced the right front wheel did they swap your old tire over too, or just pull the wheel/tire off the showroom floor and bolt it on?

I only ask b/c if the front tire tread depth levels don't match it may lead to premature LSD failure over time. I've been told this a few times now by the tech's at my dealership and it is one reason why Honda did not include a spare.
 
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OidusR

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They changed the tire, but managed to damage it. Dealerships are hopeless.
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