Help clean up my mind

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
I have my 2024 Type R that I love, but I’m frustrated with the way the click noise on the steering is handled by the dealers or Honda. This isn’t a cheap car, and right now I consider that to be Honda’s halo car, but you get treated as if you own a Civic LX to keep the comparison on the same side. I went multiple times to the dealer until at the end they told me that the steering rack was messed up, which I kept the car for a couple of days because it wasn’t safe to drive, and I was cool about it at that moment. When I went to pick up the car because I got a phone call telling me the car was ready prior to that, there wasn’t any update or anything till that day.

I asked the advisor to see the alignment sheet of the car, and he told me that the car wasn’t aligned because the job doesn’t require it. I was billed under warranty for the 53620-T60-J45, which by looking up the part number implies that it is a whole new steering rack, but I don’t know if it is an update version on the listing that replaced multiple part numbers and was replaced under a 1.7-hour flat rate that Honda pays to the technician, which also is ridiculous because that’s why and improper training that they don’t have capable technicians anyway was told the only thing replaced to my face was the EPS motor, nothing else because it wasn’t required to change anything else, which is beyond a lie unless they never replaced the part but charge Honda for doing it, not defending Honda either. Also, the car was put on the invoice that they do a multi-point inspection, leaving the dealer. My tire light came on, and I doubt they even look at other areas of the car. Now the car is pulling to the left or right, and if I do a U-turn, the noise is still there. I don’t know if the car was really worked on and was properly worked on.

I know all cars will come with different defects that can’t be controlled, but this is beyond ridiculous. I contacted Honda corporate through email because I want to have evidence in writing of what I am trying to say. But really get to the point that I wanted to trade the Type R for an Elantra N to see if it is more reliable than this car but also comes with a bunch of problems too. What is the point of buying a new car even if I think I maybe was better with a used Civic Si 2007-2011 and deal with that instead of having a loan for a 50k dollar car? And yes, the warranty is running with the bill, but the problems are still there and I still need to pay for the car that I don’t feel comfortable driving now because I don’t know how bad the car is. Maybe I’m blowing it out of proportion, but the frustration I have is getting the best of me and trying to vent to someone because I don’t know what else to think or do anymore.

The only modification is the jailbreak with Hondata. Everything else I hold off doing because of this is to do a tune, lower it, and probably put some wheels on it because where I live, not even the dealer knows how to handle a tire change in the car. Sorry if this is long and boring, but I really don’t know what else to do and it is infuriating and frustrating. This is one of the main reasons I sold my EVO X and bought a "new" car I was even honored the oil change that came with the car because in order to do it I need to have 10k miles or my maintenance light in 10% which is also ridiculous and that question that I should ask before I commit to buy the car, because is even public knowledge that if you change your oil every 10k miles you will not have a reliable vehicle nor a lasting one.

When a used engine which you will not know the condition is 5k, more or less but if you gone to buy a crate one is above 10k.
Sponsored

 

optronix

Senior Member
Joined
Apr 5, 2023
Threads
2
Messages
554
Reaction score
795
Location
Mid-Atlantic
Vehicle(s)
2024 Integra Type S, 2023 Macan GTS
First of all, this might help; seems like at least one other had similar problems and found a resolution on their own:

https://www.integraforums.com/forum/threads/steering-wheel-click-fix.57397/

Your post was pretty hard to follow, but what's clear is you're not pleased with your dealer's service department. I don't know many people who are. I'd had terrible experiences at my local Honda dealer and thought maybe I'd have better luck with an Acura- not so (at least if you have anything other than an NSX...). The only remotely positive dealer service experiences I've ever had are with German brands (BMW, Audi, Porsche to be specific), but even then it's luck of the draw and/or the cost still does not measure up to the product. End of the day it IS a Honda, and you will get lumped in with the rest of the Hondas despite whatever your personal interpretation of how "special" the FL5 is.

Your best bet if you can't/don't want to tackle this yourself, since this is a warranty issue, is find a way to deal with a dealer. Since the dealer you had the repair done has already tried once, bring it back. There are ways to escalate if the problem isn't solved, but they're not what I'd call "user-friendly" and also won't guarantee a resolution, but that's pretty much what you're left with. Any non-warranty work I'd suggest finding a solid independent shop that you trust. If you don't know of one this forum might be a decent place to start- but almost anything is better than a dealer.
 

MooMoo

Senior Member
Joined
Apr 6, 2024
Threads
21
Messages
1,244
Reaction score
1,237
Location
NY
Vehicle(s)
2024 CW FL5 Type R, 2002 Range Rover P38
Not all honda dealers are the same and I bet some have excellent techs. Its not fair to bundle all honda techs in the same bag. I too don't like taking the car to the dealer and so I try to not do it. If I have to pay out of pocket 100% I am not going there for many reasons.
I know we all have FL5s so we think we deserve some sort of special treatment (I do too lol, its an awesome car come on) but the fact is that its probably treated like another civic to some.

I was talking about this to some buddies (they are here on the forum too, terrible guys lol) and I was mentioning that for example with BMW if you have an M car I feel like there are some guys in the dealer that have more knowledge on them vs just a 230i at least thats the experience I got when I had my M2. I took it to dealer during warranty, I even got some track prep stuff done there (SS lines, SRF fluid, ect.). My local dealer did not even want to flush SRF on my car because not OEM and dangerous and they don't want to get sued. Totally different experience. I bet Porsche will also be more like BMW, they cater to people that want performance a bit more. Still dealer is a dealer.

The N dealer experience will be the same or worst than the honda experience so that would not be the reason to change to that. As mentioned above I would look at BMW or Porsche or something along those lines.

What kind of click do you have on the wheel? there is a little faint click I have and most have when you turn the wheel, its very faint and never really bothered me.
 
OP
OP
Evox787

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
First of all, this might help; seems like at least one other had similar problems and found a resolution on their own:

https://www.integraforums.com/forum/threads/steering-wheel-click-fix.57397/

Your post was pretty hard to follow, but what's clear is you're not pleased with your dealer's service department. I don't know many people who are. I'd had terrible experiences at my local Honda dealer and thought maybe I'd have better luck with an Acura- not so (at least if you have anything other than an NSX...). The only remotely positive dealer service experiences I've ever had are with German brands (BMW, Audi, Porsche to be specific), but even then it's luck of the draw and/or the cost still does not measure up to the product. End of the day it IS a Honda, and you will get lumped in with the rest of the Hondas despite whatever your personal interpretation of how "special" the FL5 is.

Your best bet if you can't/don't want to tackle this yourself, since this is a warranty issue, is find a way to deal with a dealer. Since the dealer you had the repair done has already tried once, bring it back. There are ways to escalate if the problem isn't solved, but they're not what I'd call "user-friendly" and also won't guarantee a resolution, but that's pretty much what you're left with. Any non-warranty work I'd suggest finding a solid independent shop that you trust. If you don't know of one this forum might be a decent place to start- but almost anything is better than a dealer.
I understand your point but is frustrating that’s part of the problem I don’t have any reliable shop nearby and what is true that is just a civic I know for a fact if I was forced to pay out off pocket the comments that probably come back from them is a Type r stuff is gone to be more. Yeah I don’t have a NSX but is just frustrating that’s the car is handled that way, but to my understanding if you work with certain brand all day every day you should be a professional and expert in any platform of the brand. That’s the frustrating part why they probably trow a parts cannon to the car when you are an "expert" on the brand. That’s just maybe my way of thinking and that’s true a dealer will be a dealer but if I pay out of pocket also for repairs what is the point of them offering warranty on something that will no be backed up on a daily bases, and if I can go to the proper channels because they make them difficult for a regular person to work with then why the brand is doing those practices? I don’t see justification on this but really is frustrating. And I can jump to other brand but this isn’t supposed to be the operating standard.

thanks for the link I will look into and see if I that fix it.
 
Last edited:
OP
OP
Evox787

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
Not all honda dealers are the same and I bet some have excellent techs. Its not fair to bundle all honda techs in the same bag. I too don't like taking the car to the dealer and so I try to not do it. If I have to pay out of pocket 100% I am not going there for many reasons.
I know we all have FL5s so we think we deserve some sort of special treatment (I do too lol, its an awesome car come on) but the fact is that its probably treated like another civic to some.

I was talking about this to some buddies (they are here on the forum too, terrible guys lol) and I was mentioning that for example with BMW if you have an M car I feel like there are some guys in the dealer that have more knowledge on them vs just a 230i at least thats the experience I got when I had my M2. I took it to dealer during warranty, I even got some track prep stuff done there (SS lines, SRF fluid, ect.). My local dealer did not even want to flush SRF on my car because not OEM and dangerous and they don't want to get sued. Totally different experience. I bet Porsche will also be more like BMW, they cater to people that want performance a bit more. Still dealer is a dealer.

The N dealer experience will be the same or worst than the honda experience so that would not be the reason to change to that. As mentioned above I would look at BMW or Porsche or something along those lines.

What kind of click do you have on the wheel? there is a little faint click I have and most have when you turn the wheel, its very faint and never really bothered me.
I know probably all the dealers aren’t the same but sadly we have a phrase in spanish that all the just paid for the sinners, I own a Ford and the dealer experience was even worst. I paid for the prepaid maintenance plan and I was never recommended to change an air filter at the minimum I ended up doing that myself every time.
Yeah I know we don’t have a F40 or something in that realm but like you said if probably you had a M car and take it there the mechanic will probably be more efficient. I wish I can go to Porsche or something but sadly I also have other responsibilities not trying to bash you in any way but the house, groceries and paying for my kids school make it a little difficult to jump that high. Even to independent shop I took it one time for a oil change and requested them if they can install the spoon magnetic drain plug and was told that they can’t do that like you say probably avoid to get sue but even I asked if they can flush my brake fluid with motul RBF 600 mind you that’s the brand they use on those kinds of fluids in the shop, was told they don’t do that because isn’t OEM spec. My geographical location apparently makes it difficult for having a decent shop or a track even my nearest one is COTA and they don’t offer regular track days that I see but I guess because is a F1 track they limit what they can do.
Also yes maybe the N approach isn’t the smartest one either, but like I stated sold my EVO to get another car for reliability issues and I’m welcome to this. I will try to upload the video I took to prove on the dealer the original noise but is the same noise to a lower scale. Even then they told me that they could not find any noise and the video was hard to get any noise out of it. The video is longer but doesn’t let me upload it to the forumz

 


MooMoo

Senior Member
Joined
Apr 6, 2024
Threads
21
Messages
1,244
Reaction score
1,237
Location
NY
Vehicle(s)
2024 CW FL5 Type R, 2002 Range Rover P38
I know probably all the dealers aren’t the same but sadly we have a phrase in spanish that all the just paid for the sinners, I own a Ford and the dealer experience was even worst. I paid for the prepaid maintenance plan and I was never recommended to change an air filter at the minimum I ended up doing that myself every time.
Yeah I know we don’t have a F40 or something in that realm but like you said if probably you had a M car and take it there the mechanic will probably be more efficient. I wish I can go to Porsche or something but sadly I also have other responsibilities not trying to bash you in any way but the house, groceries and paying for my kids school make it a little difficult to jump that high. Even to independent shop I took it one time for a oil change and requested them if they can install the spoon magnetic drain plug and was told that they can’t do that like you say probably avoid to get sue but even I asked if they can flush my brake fluid with motul RBF 600 mind you that’s the brand they use on those kinds of fluids in the shop, was told they don’t do that because isn’t OEM spec. My geographical location apparently makes it difficult for having a decent shop or a track even my nearest one is COTA and they don’t offer regular track days that I see but I guess because is a F1 track they limit what they can do.
Also yes maybe the N approach isn’t the smartest one either, but like I stated sold my EVO to get another car for reliability issues and I’m welcome to this. I will try to upload the video I took to prove on the dealer the original noise but is the same noise to a lower scale. Even then they told me that they could not find any noise and the video was hard to get any noise out of it. The video is longer but doesn’t let me upload it to the forumz


Not the noise I was expecting and something is not right there for sure.

So let me understand this correctly, they replaced the steering rack? And this is still happening? Which means that it was not the steering rack. Also why did you pay out of pocket if you still have a warranty? Sorry its a bit hard to follow.


My opinion... the local honda dealer is not interested in solving your problem. Yes this is BS and sucks ass but you can loose sleep over it or just try to find someone who will help you.
I would either try to find another dealer (not sure where you live and you might have to drive an hour or so (I have 1 dealer thats 30 min and then all others are within an hour and I would gladly go to a different one if the one near by is not to my like).
So either do that or try to find an independent shop, it does not have to be a honda only shop, there are good mechanics that work on all sorts of cars that could probably help. You have to figure out where the noise coming from, this could be something simple even, something is binding or something like that, like do you feel it on the steering wheel? or not and just hear the noise?

I feel you man, its frustrating but you will get to the bottom of it, just need the right person to do some detective work
 
OP
OP
Evox787

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
Thank you man yeah my bad I didn’t pay out of pocket was making te reference that even though the car isn’t especially ultra rare car I know if I was paying out of pocket the advisor on the dealer probably trow the comment " is a type r that’s why we need to charge you as much" but because is warranty like you said they don’t want to work on the car.

The noise keeps happening did not noticed if is the same loud noise because after all that the car is just been sitting in the garage for 6 days. I really don’t want to deal with it now and get more aggravated with it. Will do a research and see what I can find I’m on central Texas what I have close is Austin so I’ll do the research and see what can I find. The part that is making me loose sleep over this is on how they lie to my face and how poorly the brand let you down, I know I can control this variable but is just more frustration than any other thing.

Because I can assure you if I have any aftermarket part they will do anything on their power to void the warranty. Blaming the aftermarket for their lack of competence, again I will try to put the felt tape on the steering and see if I can find a better shop that can help me to do work on the car.
 

atucker80

Senior Member
First Name
Aaron
Joined
Jan 3, 2024
Threads
1
Messages
62
Reaction score
97
Location
Cincinnati
Vehicle(s)
24 Civic Type R, 2022 Mustang GT CS, 2025 M240i
The vast majority of Honda dealers are comically inept. I've not had any issues with the Type R, but after my recent experiences with Honda on a different car I'm moving away from Honda permanently. If you're frustrated now you're probably better off just cutting your losses and moving on. The dealers are certainly not qualified to resolve anything.
 
OP
OP
Evox787

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
The vast majority of Honda dealers are comically inept. I've not had any issues with the Type R, but after my recent experiences with Honda on a different car I'm moving away from Honda permanently. If you're frustrated now you're probably better off just cutting your losses and moving on. The dealers are certainly not qualified to resolve anything.
Defended that’s what I’m going to do because they are incompetent and is frankly really frustrating.
 

Nothing

Senior Member
Joined
Dec 15, 2023
Threads
2
Messages
185
Reaction score
95
Location
California
Vehicle(s)
2023 CW FL5 #5044
Thank you man yeah my bad I didn’t pay out of pocket was making te reference that even though the car isn’t especially ultra rare car I know if I was paying out of pocket the advisor on the dealer probably trow the comment " is a type r that’s why we need to charge you as much" but because is warranty like you said they don’t want to work on the car.

The noise keeps happening did not noticed if is the same loud noise because after all that the car is just been sitting in the garage for 6 days. I really don’t want to deal with it now and get more aggravated with it. Will do a research and see what I can find I’m on central Texas what I have close is Austin so I’ll do the research and see what can I find. The part that is making me loose sleep over this is on how they lie to my face and how poorly the brand let you down, I know I can control this variable but is just more frustration than any other thing.

Because I can assure you if I have any aftermarket part they will do anything on their power to void the warranty. Blaming the aftermarket for their lack of competence, again I will try to put the felt tape on the steering and see if I can find a better shop that can help me to do work on the car.
They don't like to work on an unfamiliar problem because warranty work doesn't pay well. Regular maintenance items are clear cut so they can get paid book time and do it faster (make more money). Recalls don't pay well but they can learn to do most of them faster. Things like this they spend a lot of time finding the problem but it doesn't turn into money for them. If you were paying hourly rate for the diagnosis, they'd be more willing. That's not an excuse for them, but it is part of the reason they're usually not extra willing to be helpful.


That said nearly every dealer of nearly every brand is like this. Some dealers from brands like Porsche look after old cars and modified cars because their owners keep them around, and there's a lot of knowledge in the community to figure out these problems. You pay for that in the service cost. Honda isn't set up for that because 99% of their clientele doesn't want to pay for it. Type-R is the .01%

Hope you can find a better dealer to work with, though if the damage was related to the warranty/recall work, you might have to stick with this one a little longer. I can believe they didn't require an alignment because of the cost on such a high volume issue, but if your steering isn't tracking straight that is a big problem, particularly on this car. Interestingly, if you got an alcantara steering wheel dealer installed, it requires an alignment in the instructions. They did it begrudgingly, probably since I already paid all that markup.
 


optronix

Senior Member
Joined
Apr 5, 2023
Threads
2
Messages
554
Reaction score
795
Location
Mid-Atlantic
Vehicle(s)
2024 Integra Type S, 2023 Macan GTS
Yeah... I'm sure there are some competent techs out there but I haven't found any and don't feel like looking. Plus if they are actually competent then that implies they are above par relative to their peers and thus will eventually be very likely to move on anyway.

I've just had absolutely enough with the dealer shenanigans after I tried to get them to investigate the infamous "wastegate rattle" last year and after keeping my car for 3 days (twice) with no loaner, I had to ride with them to acknowledge there was even a noise (this is also after I offered to ride with them when I first brought it in and they declined), just for me to tell them I think it's the wastegate actuator and them to agree with me and do actually nothing.

Then a few weeks later to discover my traction control button was left disconnected and half the clips inside are missing or broken, leading to MANY more noises.

Seriously, fuck them. For anything outside of warranty, they are sadly, embarrassingly, shockingly and hilariously bad at their jobs.
 

CTR39322

Senior Member
Joined
Oct 31, 2022
Threads
1
Messages
107
Reaction score
138
Location
Chicago
Vehicle(s)
DE5 Integra Type S
I recently did my EPS recall myself for this same reasons, I never took my car in for it’s free oil changes to be done by a rookie lube tech. I will only use the warranty if something catastrophic breaks on my car. I’ve had way too many bad experiences with dealer service, to take any more chances.
 

zumbooruk

Senior Member
Joined
Oct 19, 2024
Threads
4
Messages
399
Reaction score
290
Location
Ventura CA
Vehicle(s)
2025 FL5, 2014 Chevy Suburban (wife), previous 2007 FA5
2007 FA5, second gear syncro issue, dealership re-assembled with one of the gears backwards, nearly bore a hole into the transmission case. only discovered it at 140K miles when replacing the clutch. had to pay out of pocket for new transmission case and to rebuild the transmission...

I will never go to a Honda dealer unless I have to.
 
OP
OP
Evox787

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
I recently did my EPS recall myself for this same reasons, I never took my car in for it’s free oil changes to be done by a rookie lube tech. I will only use the warranty if something catastrophic breaks on my car. I’ve had way too many bad experiences with dealer service, to take any more chances.
Definitely I learned something from this and my trust is on negative side of the spectrum I do appreciate the feedback and see that I’m not the only one who thinks this way.
 
OP
OP
Evox787

Evox787

Senior Member
First Name
Elvin
Joined
Apr 9, 2024
Threads
20
Messages
263
Reaction score
131
Location
Texas
Vehicle(s)
2024 civic type R , Evo X 2010, Scion XA 2006
2007 FA5, second gear syncro issue, dealership re-assembled with one of the gears backwards, nearly bore a hole into the transmission case. only discovered it at 140K miles when replacing the clutch. had to pay out of pocket for new transmission case and to rebuild the transmission...

I will never go to a Honda dealer unless I have to.
Wow that beyond ridiculous the sad thing is that they are the same ones shooting at their foot because of things like this. Sadly good mechanics are a rare commodity in this days. I’m beyond words!
Sponsored

 
 







Top