Another not so good dealer experience with the dumb reverse mount wheels

[EJHonda]

One of the reasons I ditched the stock wheels shortly after purchasing the car - reverse-mount seems to be an issue. I wanted 18" tire choices anyways, so it was a good idea from several perspectives to go with traditional wheels. Ironically afterwards my go-to tuner shop, which mounted my new 18" wheels & tires, said they can do reverse-mounts in their sleep and don't understand how tire shops can't do them properly.

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[HorizonsEdge]

On day 3 of ownership(in August) I blew a stock tire. Honda came with a flatbed took it to their shop. They farm the wheel work out to their Acura dealership. They scratched the wheel. They had it sand blasted and completely refinished. I would rate the work as average but it looked ok. 8 days later I got the car back.

The lesson is NEVER EVER EVER let Honda work on wheels.

Next day I took it to the local specialist. They mounted Conti extreme contact 2's 265/35/19, RoadForce balanced them and installed them. Fantastic work. I won't go anywhere else for wheel work.

They handled my winter set flawlessly too. Enkei ts-7 18x9.5 +45 with DWS06+ 265/40/18

Tire/Wheel Performance Center South Ridgewood NJ

Here is my Phat Tire FL5. I am loving the ride! Quiet and comfortable. Stock Michelins suck.

 

[MooMoo]

One of the reasons I ditched the stock wheels shortly after purchasing the car - reverse-mount seems to be an issue. I wanted 18" tire choices anyways, so it was a good idea from several perspectives to go with traditional wheels. Ironically afterwards my go-to tuner shop, which mounted my new 18" wheels & tires, said they can do reverse-mounts in their sleep and don't understand how tire shops can't do them properly.

haha yeah my tire guy did all 4 wheels, they look the same as the day they went to him and he said this was the first reverse mount wheels he ever did.
I have a couple of sets of 18s myself for track and thought should I buy a 3rd set for All Seasons but then reality hit lol

 

[EJHonda]

I bought that 3rd set and went down the rabbit hole. My former Evo and its 4 sets of wheels makes this car look "practical" to my wife.

 

[RMA]

This whole thread had me make a few phone calls. I did call a local Honda dealer in my area. I spoke w the S/A and he said he has done or more so the have done numerous R’s w new tire installs etc. And never any issues w rim damage during removal of tire from rim & he also mentioned there is no Reverse mounting procedures method needed for this. I have JM&A 5 year warranty plan just in case I run into any nails or screws on the road. Here in my area of Florida construction is never ending. This is a daily 15k per year commuter car for me and will never be on the track.

 

[PNEUMA]

Now you know where NOT to go for tire work. The service advisor straight up lied to you. These indeed are reverse mount style rims

 

[MoodySara]

Tire Rack has a good explanation of how these wheels need to be handled. Any shop with any experience should be able to figure it out from this.

At least they can determine whether they have the right equipment before destroying your tires/wheels.

https://www.tirerack.com/upgrade-garage/what-are-reversemount-backmount-wheels-2

 

[MSUGeoman]

Sounds like a similar experience I'm in the midst of trying to get resolved. Damaged a sidewall about 2 years ago and had the car towed to the closest local Honda dealer. Tire was replaced under the Wheel and Tire road hazard warranty purchased with the car. Wheel was inspected and I was told there was no damage to it from the incident. Got the car back and it sat most of that winter in the garage. Noticed that the tire that was replaced had leaked down to 24 psi after hopping in the car to go for a drive mid winter and chalked it up to the car sitting for a few months and the change in seasons/temp. I've added air to that tire a handful of times since about every month or so. A few weeks ago after a drive, parked the car that night and came out the following morning to find that tire was completely flat. It had never done this before so I used the good ole soapy water in a spray bottle to check for punctures etc and found nothing. Aired the tire up and left the car in the garage until the next day. Checked it again the next day and it was completely flat again. At this point, pulled the tire/wheel off the car to wash it and give it a much more thorough inspection. Found leaks on several locations between the tire bead and the lip of the wheel. Initially thought that the wheel was bent in that section causing the bead not to seat properly and thus leak. Brought it to a local tire shop I've used and trust for further inspection and come to find out, there is damage to the inside of the barrel of the wheel. At a loss explaining how this could have happened as it did not behave this way prior to the Honda dealer replacing the damaged tire under warranty and no one has worked on the tire/wheel since they did. Rep at the dealer sent pictures of their tire machine (Hunter Revolution) and claims it was nothing done on their end of things as they use no tools that could damage the wheel like what was found. The only thing I can come up with is IF the original damaged tire that was replaced had a split in the bead itself exposing the steel inside, the wheel could have been damaged in that area either during the time of the impact that caused the tire damage or during the removal of the tire from the wheel (assuming the Honda dealer statement is true). Interested to hear thoughts from you guys as at this point, the dealer and the tire/wheel warranty folks are both saying they wont do anything to make it right.

 

[MooMoo]

Sounds like a similar experience I'm in the midst of trying to get resolved. Damaged a sidewall about 2 years ago and had the car towed to the closest local Honda dealer. Tire was replaced under the Wheel and Tire road hazard warranty purchased with the car. Wheel was inspected and I was told there was no damage to it from the incident. Got the car back and it sat most of that winter in the garage. Noticed that the tire that was replaced had leaked down to 24 psi after hopping in the car to go for a drive mid winter and chalked it up to the car sitting for a few months and the change in seasons/temp. I've added air to that tire a handful of times since about every month or so. A few weeks ago after a drive, parked the car that night and came out the following morning to find that tire was completely flat. It had never done this before so I used the good ole soapy water in a spray bottle to check for punctures etc and found nothing. Aired the tire up and left the car in the garage until the next day. Checked it again the next day and it was completely flat again. At this point, pulled the tire/wheel off the car to wash it and give it a much more thorough inspection. Found leaks on several locations between the tire bead and the lip of the wheel. Initially thought that the wheel was bent in that section causing the bead not to seat properly and thus leak. Brought it to a local tire shop I've used and trust for further inspection and come to find out, there is damage to the inside of the barrel of the wheel. At a loss explaining how this could have happened as it did not behave this way prior to the Honda dealer replacing the damaged tire under warranty and no one has worked on the tire/wheel since they did. Rep at the dealer sent pictures of their tire machine (Hunter Revolution) and claims it was nothing done on their end of things as they use no tools that could damage the wheel like what was found. The only thing I can come up with is IF the original damaged tire that was replaced had a split in the bead itself exposing the steel inside, the wheel could have been damaged in that area either during the time of the impact that caused the tire damage or during the removal of the tire from the wheel (assuming the Honda dealer statement is true). Interested to hear thoughts from you guys as at this point, the dealer and the tire/wheel warranty folks are both saying they wont do anything to make it right.

hunter revolution is an amazing machine, best in the biz and indeed its know not to scratch wheels however I am sure it can do damage if used incorrectly. For starters if you try to use it without the adapter for reverse mount. That looks very bad and there are only 2 options here. Your tire guy did it and is lying to you ( doubt this) or the dealer did this crap by either using the hunter machine wrong, or doing it on another machine and claiming they used the hunter.

You have no recourse though, just like me, its been a while. I would not go back to that dealer if you can avoid.

 

[MooMoo]

Sounds like a similar experience I'm in the midst of trying to get resolved. Damaged a sidewall about 2 years ago and had the car towed to the closest local Honda dealer. Tire was replaced under the Wheel and Tire road hazard warranty purchased with the car. Wheel was inspected and I was told there was no damage to it from the incident. Got the car back and it sat most of that winter in the garage. Noticed that the tire that was replaced had leaked down to 24 psi after hopping in the car to go for a drive mid winter and chalked it up to the car sitting for a few months and the change in seasons/temp. I've added air to that tire a handful of times since about every month or so. A few weeks ago after a drive, parked the car that night and came out the following morning to find that tire was completely flat. It had never done this before so I used the good ole soapy water in a spray bottle to check for punctures etc and found nothing. Aired the tire up and left the car in the garage until the next day. Checked it again the next day and it was completely flat again. At this point, pulled the tire/wheel off the car to wash it and give it a much more thorough inspection. Found leaks on several locations between the tire bead and the lip of the wheel. Initially thought that the wheel was bent in that section causing the bead not to seat properly and thus leak. Brought it to a local tire shop I've used and trust for further inspection and come to find out, there is damage to the inside of the barrel of the wheel. At a loss explaining how this could have happened as it did not behave this way prior to the Honda dealer replacing the damaged tire under warranty and no one has worked on the tire/wheel since they did. Rep at the dealer sent pictures of their tire machine (Hunter Revolution) and claims it was nothing done on their end of things as they use no tools that could damage the wheel like what was found. The only thing I can come up with is IF the original damaged tire that was replaced had a split in the bead itself exposing the steel inside, the wheel could have been damaged in that area either during the time of the impact that caused the tire damage or during the removal of the tire from the wheel (assuming the Honda dealer statement is true). Interested to hear thoughts from you guys as at this point, the dealer and the tire/wheel warranty folks are both saying they wont do anything to make it right.

here, this is how they scratched the CRAP out of your wheel -




I qeued it to the part where the hunter uses a hook to move the tire down. I bet they were using the hunterto dismount the tire not in reverse mount mode with the adapter and that metal hook went into your barrel and scratched the crap out of it.

 

[MSUGeoman]

I watched the tire guy work on the tire/wheel myself and the damage was not caused by him popping the tire off the bead to inspect the inside of the wheel barrel. Interesting video and thank you for sharing, that metal hook definitely could have caused the damage, but would it not have done the same thing even if the wheel was correctly setup on the machine for a reverse mount?

 

[MooMoo]

I watched the tire guy work on the tire/wheel myself and the damage was not caused by him popping the tire off the bead to inspect the inside of the wheel barrel. Interesting video and thank you for sharing, that metal hook definitely could have caused the damage, but would it not have done the same thing even if the wheel was correctly setup on the machine for a reverse mount?

its a good question for sure but maybe the hook does something differently if you select reverse mount because the wheel is at a different place in the machine? I dunno for sure but it just seems like if they did use the hunter revolution this coulda been the reason. Maybe someone here that actually works with tires or these machines will chime in

 

[MSUGeoman]

https://honda.snapon.com/HondaAcura/Catalog/Product?id=HUN20-3957-1

Found this as well, I've already asked the service manager if he can confirm that the correct setup/procedure was used for a reverse mount wheel, waiting for a response...

 

[yeaitsahonda]

I watched the tire guy work on the tire/wheel myself and the damage was not caused by him popping the tire off the bead to inspect the inside of the wheel barrel. Interesting video and thank you for sharing, that metal hook definitely could have caused the damage, but would it not have done the same thing even if the wheel was correctly setup on the machine for a reverse mount?

The metal hook on our machine isn't strong enough to damage a wheel like that. To me it looks like they didn't reverse mount it and couldn't get the hook to grab the tire because there is no relief in the wheel on the outside. So they drove a screw driver down in to force the tire on to the hook. If they had it mounted on the machine properly the only thing that touches the outer portion of the wheel/tire combo is the roller that breaks the bead. Nothing should be put in the outer bead to pry on anything.

 

[MSUGeoman]

They are claiming that since the carfax indicates there was previous tire work done and that means the other party could be responsible. Still working to get resolved.

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